shazzdan wrote: Stryker2011 wrote:Thanks. Yeah, a big shout out to Steve/Timewalker — the service there is awesome. And, as I said, I feel bad that he’s taking my damaged one for his — but I understand his reasoning, and I’m glad to support his store.
Your contract was with Timewalker, not the supplier. The seller should have handled it entirely on his own without even mentioning the supplier. Steve should have immediately replaced or refunded the order and then taken it up with the supplier later, without you being involved. If he cops a loss, that is the cost of being a distributor/reseller. If he doesn't trust the quality of the product, he should be doing his own quality control before sending it out. It is disingenuous and unprofessional for him to be passing the buck to
JXK. The responsibility is entirely his own.
I can see your point, but I don’t necessarily agree. When Hot Toys screws up on a product, regardless of where you order from here in North America, the seller has to contact the Distributor (Sideshow) to get a replacement. In the case of Sideshow and HT, SS orders more than necessary stock to accommodate not only additional sales, but any problems. In TW case, these large animals are ordered in limited numbers (ie, filling only POs), so extras aren’t just handy for replacements. The Distributor still has to be contacted, who then has to contact the manufacturer— but if the manufacturer doesn’t ever respond, or doesn’t care to back their product, I don’t see how that falls solely on the shoulders of the seller. From what Steve told me, he had sent out a number of these camels (aside from his own), and mine was the only one with an issue. I would say that the onus falls directly on the side of the manufacturer, who packaged it poorly. Car dealerships don’t eat the cost of recalled manufacturer defects — the manufacturer does. I don’t see that as passing the buck, I see that as holding the manufacturer accountable. Now, could Steve have asked me to return it from the start, and handle the situation behind the scenes, without my knowledge of the happenings, until the issue was resolved one way or another... Sure, I guess. But that wasn’t what was agreed upon by me when I first contacted him. So, if anyone’s to blame for pointing out what an irresponsible company
JXK is, blame me. And frankly, I have zero problem pointing out to others that
JXK likely won’t back the products folks receive if there is an issue — it’s bad business on their part, and if it means they ultimately lose further trust and business, they only have themselves to blame.
Not bad prices either to be fair. Seen them for $50 shipped.